Publicity Materials

A3 Poster

Frequently Asked Questions

The pilot scheme is a one-year programme with 60 RVMs installed in phases. The first batch of RVMs under the pilot scheme has put into service since January, 2021.

The locations and service hours of the RVMs are shown at www.hkrvm.com.hk/en/rvmmap. The service hours of RVMs may vary depending on the opening hours of individual venues.

The public may refer to the demonstration video for the steps of using the RVM. Besides, the interactive screen on the RVM would also provide instructions for returning the containers. The public could choose to redeem their rebate either through Octopus or Alipay (Hong Kong), or to donate their rebate to one of the designated charitable organizations. The public may then follow the instructions on the screen to put plastic beverage containers into the RVM. For any enquiries on operation of RVM, please contact the pilot scheme hotline (9488-0277) by phone or through Whatsapp messaging application.

The RVMs only accept plastic beverage containers of volume in the range of 100mL to 2L that are commonly circulated in the Hong Kong market. Before returning a container, the public should empty the content, keep bottle sleeve, barcode and cap and make sure the botte is not deformed.

The RVMs would scan the barcodes on the containers to verify whether they are the designated plastic beverage containers covered by the RVM database. The public should keep the bottle sleeves or labels with barcodes on them and keep the containers in their own shapes without deformation so as to ensure the containers can be recognized by the RVMs. It is also not required to remove the bottle caps for separate handling.

The possible causes for rejection of container by RVMs may include:

I. It is not a plastic beverage container; 

II. Volume of the container is less than 100mL or more that 2L;

III. The container is in deformed shape;

IV. The container does not have any identifiable barcode or the RVM cannot identify the barcode of the container;

V. The barcode of the container is not covered by the RVM datebase (for example, the beverage product not sold in Hong Kong or just newly introduced into the Hong Kong market) ; or

VI. There is significant amount of residual liquid inside the container.

The public may bring the plastic beverage containers not recognizable by RVMs to the nearby collection points (for example, plastic recycling bins, Recycling Stores (formerly known as “Community Recycling Centres”) or Recycling Stations (formerly known as “Community Green Stations”)) for proper recycling. Also, the public is encouraged to share with us information of the concerned plastic containers via the pilot scheme hotline (9488-0277) by phone or through the Whatsapp messaging application for verifying the barcodes and updating the RVM database.

Instant rebate is provided to the public for returning plastic beverage container to the RVMs. Each Octopus card or Alipay (Hong Kong) account allows the public to return a maximum of [30 plastic containers] and redeem the rebate in one day. Once the daily limit is reached, the public cannot use that card or account to return plastic beverage containers at any other RVMs under the pilot scheme for rebate redemption on that day.

The RVMs would only provide rebate in the form of e-money through Octopus card or Alipay (Hong Kong) account.

The public may follow the instructions on the RVM interactive screen to choose donating their rebate to “the Community Chest”, “the Scout Association of Hong Kong” or “the Hong Kong Girl Guides Association” for charitable purposes. On confirmation of the amount of rebate and selection of beneficiary organization, an electronic receipt would be displayed on the screen. The public may take photo of it for record if necessary.

The RVMs are provided with self-monitoring function. Notification would be sent out automatically to the contractor before a RVM reaches its maximum capacity. Meanwhile, the public may also inform the contractor via the pilot scheme hotline (9488-0277) by phone or through Whatsapp messaging application. The contractor would arrange collection of the plastic containers as soon as possible. Besides, the public may get the information of the locations and status of other RVMs at www.hkrvm.com.hk/en/rvmmap and bring their plastic beverage containers to other RVMs for proper recycling.

The public may record down the RVM location, the date and time of the incident, the error code displayed on the screen (if any) and specific problems concerned and then contact the pilot scheme hotline (9488-0277) by phone or through Whatsapp messaging application.

The public may record down the RVM location, the date and time of the incident, the number of containers accepted and the Octopus account/ Alipay (Hong Kong) account involved and then contact the pilot scheme hotline (9488-0277) by phone or through Whatsapp messaging application.

The RVM equipped with compression function to compress the received plastic beverage containers so as to reduce their volume and enhance the handling and storage capacity of the machine. Each RVM can store about 1,000 compressed plastic beverage containers of 500ml in volume.

The contractor appointed by the Government is responsible for collecting plastic beverage containers from the RVMs and delivering them to suitable recyclers for proper treatment and recycling locally.

All RVMs are equipped with ozone system for automatic disinfection. Besides, the contractor would conduct regular RVM cleaning and implement additional measures according to the actual operational need to ensure all RVMs are maintained in good hygienic condition.

The public is welcome to contact the pilot scheme hotline (9488-0277) by phone or through Whatsapp messaging application for any questions relating to the RVM Pilot Scheme.